Customer Service Review Questions Essay

What be some innate qualities or characteristics that sort out people unique? inwrought qualities ar qualities and characteristics that one is born with and has within them. Some innate qualities that make people unique are race, ethnicity, gender, height, natural hair color, and birth order.What immaterial or societal factors affect the way members of a group are seen or perceived?Some external factors that affect the way members are seen the way they dress, talk, act, which religion they support, and how they communicate and daintiness people.What are values? determine are long-term appraisals of the worth of an idea, person, place, thing or practice held by individuals, groups or cultures. They affect attitudes and behavior.Do beliefs differ from values? Explain.Beliefs are convictions arising from exigent experience showing some logical consistency. When beliefs get stronger, they from into principles and philosophies called values. So things suck in out as beliefs and tu rn into values that are held onto and passed downwhy would some people be reluctant to make eye finish off with you?There could be a number of reasons why one wouldnt make eye contact with you. It could be a culteral thing, where it is considered rude to scent people in the eye. It could be that they are nervous or fainthearted and feel awkward making eye contact. Or the sign-language(a) cues that youre giving off may have them a bit terrified or too intimidated to approach you.When dealings with customers with a disability, how gutter you best befriend them?When dealing with customers with disabilities, the most important thing is to treat them equally as you would with any other customer that walks through the door. Be prepared and informed, be careful not to patronize, refer to the person and not the disability, offer assistance but do not rush to help without them asking, and lastly, be extolful. How can recognition of the cultural value of importance of family be usef ul in customer service?Recognizing the importance of family would be helpful in customer service because it shows the customer that relationships are important forming a trust relationship with your customers. Customers like to feel secure and trusted when dealing with anyone in customer service so they know that they are sense heard.What are some considerations for improving communication in a several(a) environment?The diverse nature of the customer population requires contrastes to be sure of the various ways people from different cultures interact in the business setting. Being aware of all the different cultures prepares you for whoever walks through the door and inevitably help understanding certain things and communicating effectively. Avoid jokes, sarcasm, and have respect for the person.How can you effectively communicate with someone who has difficulty with the English wording?The best way to communicate with people that struggle with the English spoken communicatio n or any language that is foreign to them is to use general nonverbal communication, like smiling. Avoid slang and sarcasm, as well as jokes. pegleg to basic general terms.What are some techniques for effectively providing service to former(a) customers?Effective techniques for dealing with the elderly are being respectful, being patient, answer any questions they have, try not to sound patronizing or bossy, stay professional and dont let biases interfere with good service.